Grounded in the real hiring process
Built from the employer's own process and public material, not candidate reports. Sign up and tell us what you were actually asked.
02 / Hiring process
Five stages, and one of them decides it
5 stages from application to offer. Online assessment is reported to be the one that decides it.
5stages
01
Application online or in-store kiosk, ~20 minutes
Candidates are reported to apply either online at home or at a hiring kiosk inside a store, entering education and employment history. Which channel you use is not reported to change what happens next.
02
Online assessment before any human contact
Most candidates are reported to take an online test of roughly 85 questions immediately after applying, combining a personality section and a situational judgement section built around real customer scenarios. Technology and engineering candidates are reported to instead complete a coding assessment at this stage.
03
Phone screen brief
A short call confirming basic fit and availability for candidates who clear the assessment, deciding whether you move to a face to face interview.
04
Face to face interview with the hiring team
A more in depth conversation with one or more members of the hiring team, reported to go deeper into behavioural and role specific questions than the phone screen.
05
Background check and decision drug test or physical for some roles
A background check, and for some roles a drug test or physical, is reported to follow the interview before a formal offer. Requirements are reported to vary by role.
Ask before the interview: what will this round cover, who will I meet, and is there anything I should prepare?The question almost nobody asks
03 / Question library
Interview question practice library
Every role sits behind the same application and online assessment, so the core set below applies whatever you applied for. Each specialist role then adds the rounds specific to it.
61questions
Asked in every interviewAsked in every Kroger interview
01 Why do you want to work at Kroger? Motivation Open guide
Find your angle. Opens the phone screen for most roles. A generic answer about liking groceries or the store says nothing specific about you.
Build your answer
- Name something specific. A particular banner, a program, or something real, not the company in general.
- Connect it to your own history. Why that particular thing matters given what you've actually done.
- Say what you want from the role. What you hope to build or learn, stated plainly.
Bring the evidence
One concrete, checkable fact about Kroger or the specific banner tied to something real about your own background.
What weakens it
Kroger is a big, stable company with a lot of stores near me.
Likely follow upWhat other grocery chains are you applying to, and why this one first?
Pro
Build this answer out of your own experience
The guide for this question: what the stage is scoring, three steps to structure the response, the evidence worth bringing, what weakens it, and the follow up. Then Pro drafts your version of it against your CV, so you walk in with your own answer rather than someone else's script.
Subscribe to Pro Unlimited preparation, every question, every company.02 How would you handle a customer who is upset about a price discrepancy at checkout? Customer service Open guide
Find your angle. A daily occurrence at scale. Tests acknowledgement before explanation, and a real path to resolution.
Build your answer
- Acknowledge the frustration first. Before checking anything or explaining the shelf tag.
- Verify the actual price quickly. A real check, not a guess or a dismissal.
- Resolve it plainly. Honor the lower price if it's a real error, or explain clearly if it isn't.
Bring the evidence
An acknowledgement before verification, a real price check rather than a guess, and a plain, honest resolution either way.
What weakens it
I'd apologize and explain that the system price is what we have to charge.
Likely follow upWhat would you do if you couldn't verify the shelf price yourself?
Pro
Build this answer out of your own experience
The guide for this question: what the stage is scoring, three steps to structure the response, the evidence worth bringing, what weakens it, and the follow up. Then Pro drafts your version of it against your CV, so you walk in with your own answer rather than someone else's script.
Subscribe to Pro Unlimited preparation, every question, every company.03 What would you do if a coworker asked you to clock them in before they arrived? Integrity Locked
Pro
Build this answer out of your own experience
The guide for this question: what the stage is scoring, three steps to structure the response, the evidence worth bringing, what weakens it, and the follow up. Then Pro drafts your version of it against your CV, so you walk in with your own answer rather than someone else's script.
Subscribe to Pro Unlimited preparation, every question, every company.04 Tell me about a time you made sure someone different from you actually felt welcome on your team. Inclusion Locked
Pro
Build this answer out of your own experience
The guide for this question: what the stage is scoring, three steps to structure the response, the evidence worth bringing, what weakens it, and the follow up. Then Pro drafts your version of it against your CV, so you walk in with your own answer rather than someone else's script.
Subscribe to Pro Unlimited preparation, every question, every company.05 Describe a time you protected someone's safety or dignity when it would have been easier to look past it. Safety Locked
Pro
Build this answer out of your own experience
The guide for this question: what the stage is scoring, three steps to structure the response, the evidence worth bringing, what weakens it, and the follow up. Then Pro drafts your version of it against your CV, so you walk in with your own answer rather than someone else's script.
Subscribe to Pro Unlimited preparation, every question, every company.06 How would you handle a long line with only one register open? Prioritization Locked
Pro
Build this answer out of your own experience
The guide for this question: what the stage is scoring, three steps to structure the response, the evidence worth bringing, what weakens it, and the follow up. Then Pro drafts your version of it against your CV, so you walk in with your own answer rather than someone else's script.
Subscribe to Pro Unlimited preparation, every question, every company.07 Tell me about a time you told the truth about a mistake you could have hidden. Ownership Locked
Pro
Build this answer out of your own experience
The guide for this question: what the stage is scoring, three steps to structure the response, the evidence worth bringing, what weakens it, and the follow up. Then Pro drafts your version of it against your CV, so you walk in with your own answer rather than someone else's script.
Subscribe to Pro Unlimited preparation, every question, every company.08 What would you do if you saw a coworker being disrespectful to a customer? Respect Locked
Pro
Build this answer out of your own experience
The guide for this question: what the stage is scoring, three steps to structure the response, the evidence worth bringing, what weakens it, and the follow up. Then Pro drafts your version of it against your CV, so you walk in with your own answer rather than someone else's script.
Subscribe to Pro Unlimited preparation, every question, every company.09 Describe a time you had to learn a new task quickly during a busy shift. Adaptability Locked
Pro
Build this answer out of your own experience
The guide for this question: what the stage is scoring, three steps to structure the response, the evidence worth bringing, what weakens it, and the follow up. Then Pro drafts your version of it against your CV, so you walk in with your own answer rather than someone else's script.
Subscribe to Pro Unlimited preparation, every question, every company.10 Tell me about a time you disagreed with a store policy. Conflict Locked
Pro
Build this answer out of your own experience
The guide for this question: what the stage is scoring, three steps to structure the response, the evidence worth bringing, what weakens it, and the follow up. Then Pro drafts your version of it against your CV, so you walk in with your own answer rather than someone else's script.
Subscribe to Pro Unlimited preparation, every question, every company.11 How do you stay reliable when your schedule changes week to week? Reliability Locked
Pro
Build this answer out of your own experience
The guide for this question: what the stage is scoring, three steps to structure the response, the evidence worth bringing, what weakens it, and the follow up. Then Pro drafts your version of it against your CV, so you walk in with your own answer rather than someone else's script.
Subscribe to Pro Unlimited preparation, every question, every company.12 Describe a time you had to calm down a frustrated customer. De-escalation Locked
Pro
Build this answer out of your own experience
The guide for this question: what the stage is scoring, three steps to structure the response, the evidence worth bringing, what weakens it, and the follow up. Then Pro drafts your version of it against your CV, so you walk in with your own answer rather than someone else's script.
Subscribe to Pro Unlimited preparation, every question, every company.13 What would you do if you noticed expired product still on the shelf? Attention to detail Locked
Pro
Build this answer out of your own experience
The guide for this question: what the stage is scoring, three steps to structure the response, the evidence worth bringing, what weakens it, and the follow up. Then Pro drafts your version of it against your CV, so you walk in with your own answer rather than someone else's script.
Subscribe to Pro Unlimited preparation, every question, every company.14 Tell me about a mistake you made with a customer and how you fixed it. Ownership Locked
Pro
Build this answer out of your own experience
The guide for this question: what the stage is scoring, three steps to structure the response, the evidence worth bringing, what weakens it, and the follow up. Then Pro drafts your version of it against your CV, so you walk in with your own answer rather than someone else's script.
Subscribe to Pro Unlimited preparation, every question, every company.Facility Engineering, Construction and Maintenance6 to practise
6 questions
The questions this role actually gets asked
The core set above is asked whatever you applied for. These 6 are specific to Facility Engineering, Construction and Maintenance, and they are usually what the decision turns on.
Create a free accountWhat you get
Less than the cost of one lunch, for a great deal more confidence.- Unlimited tailored interview preparation
- A massive database of actual questions and answer guides
Role specific
Pick your role and the list narrows to what that role tends to get asked.
A guide for every answer
What the question is testing, three steps to build your answer, and the evidence to bring.
Prepared, not guessing
You walk in knowing the shape of the round and which of your own stories fits it.
04 / In the news
Worth mentioning in the room
The strongest answer to why this company is something that happened last month.
4stories
Free account
What happened at this employer this month
Stories screened from everything published about this employer, chosen because they can be used in the room rather than because they are recent.
- Each one carries a line on how to use it in the answer
- Crime, recalls, litigation and share price moves are excluded outright
- Refreshed daily, so it is different the week of your interview
05 / The three values
What is actually being scored
Kroger publishes six values in three paired names. Bring a story that matches each pair, not a general answer about liking grocery work.
3stories
Honesty and Integrity
A time you told the truth about a mistake when a smaller, easier version of events was available to you.
Diversity and Inclusion
A time you made sure someone different from you actually felt welcome, not just tolerated, on your team.
Safety and Respect
A time you protected someone's safety or dignity when it would have been easier to look past it.
06 / Before you apply
Where candidates lose it
Pro
Where candidates lose this before anyone meets them
The part of the process that eliminates most people is not the interview. It is what happens around it, and almost none of it is written down anywhere.
- The assessment answers that read as dishonest rather than confident
- What the availability question is really deciding
- The application detail that cannot be edited once submitted
Interview in 48 Hours
Turn your experience into your advantage.Bring your own stories to the interview. Start with the role, build your preparation sheet.