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02 / Hiring process
Two stages, and one of them decides it
2 stages from application to offer. Branch or team interview is reported to be the one that decides it.
2stages
01
HR phone or video screen background, qualifications, and interest in the role
Reported to be an initial call with a recruiter or HR representative covering background, qualifications, and interest in the specific role before further evaluation.
02
Branch or team interview behavioral and situational questions with the hiring manager or a small group
Reported to be a live interview, sometimes a group format for branch roles, covering behavioral and situational questions and, for some roles, a role-play scenario with the hiring team.
Ask before the interview: what will this round cover, who will I meet, and is there anything I should prepare?The question almost nobody asks
03 / Question library
Interview question practice library
The branch or team interview and TD's own five Shared Commitments apply broadly across career areas, so the core set below covers that ground. Each career area then adds the depth specific to it.
61questions
Asked in every interviewAsked in every TD Bank interview
01 TD runs everything from neighborhood branches to TD Securities' trading floors under one bank. What draws you to TD specifically? Motivation Open guide
Find your angle. Checks for a reason tied to TD's actual scale and range of businesses, not generic interest in banking.
Build your answer
- Name something specific about TD's own range of businesses. Not generic.
- Tie it to something real you've noticed or experienced. Concrete.
- Say what part of that range you'd want to work in. Specific.
Bring the evidence
Ground the answer in TD's specific range of businesses, not a broad claim about liking banking.
What weakens it
Banking is a stable industry and TD is one of the biggest names in it.
Likely follow upWhich of TD's businesses, other than the one you're applying to, would you be most curious to learn more about?
Pro
Build this answer out of your own experience
The guide for this question: what the stage is scoring, three steps to structure the response, the evidence worth bringing, what weakens it, and the follow up. Then Pro drafts your version of it against your CV, so you walk in with your own answer rather than someone else's script.
Subscribe to Pro Unlimited preparation, every question, every company.02 Tell me about a time you changed your own approach because you genuinely put yourself in the customer's position. Think Like A Customer Open guide
Find your angle. Maps to TD's own stated Shared Commitment to think like a customer, tested by a real change in approach, not a general claim about being customer-focused.
Build your answer
- Describe your original approach and what prompted the shift. Concrete.
- Explain specifically how you changed it. Specific.
- State whether it actually helped the customer. Honest.
Bring the evidence
Describe the specific change you made, not a general claim about caring about the customer.
What weakens it
I always try to keep the customer's perspective in mind.
Likely follow upWhat made you realize your original approach wasn't actually working for the customer?
Pro
Build this answer out of your own experience
The guide for this question: what the stage is scoring, three steps to structure the response, the evidence worth bringing, what weakens it, and the follow up. Then Pro drafts your version of it against your CV, so you walk in with your own answer rather than someone else's script.
Subscribe to Pro Unlimited preparation, every question, every company.03 Describe a time you took responsibility for an outcome, or led with integrity, even when it wasn't strictly required of you. Act Like An Owner Locked
Pro
Build this answer out of your own experience
The guide for this question: what the stage is scoring, three steps to structure the response, the evidence worth bringing, what weakens it, and the follow up. Then Pro drafts your version of it against your CV, so you walk in with your own answer rather than someone else's script.
Subscribe to Pro Unlimited preparation, every question, every company.04 Tell me about a time you moved quickly on a real decision while still understanding and managing the risk involved. Execute With Speed And Impact Locked
Pro
Build this answer out of your own experience
The guide for this question: what the stage is scoring, three steps to structure the response, the evidence worth bringing, what weakens it, and the follow up. Then Pro drafts your version of it against your CV, so you walk in with your own answer rather than someone else's script.
Subscribe to Pro Unlimited preparation, every question, every company.05 Describe a time you simplified how something was done, rather than just adding a new process on top of the old one. Innovate With Purpose Locked
Pro
Build this answer out of your own experience
The guide for this question: what the stage is scoring, three steps to structure the response, the evidence worth bringing, what weakens it, and the follow up. Then Pro drafts your version of it against your CV, so you walk in with your own answer rather than someone else's script.
Subscribe to Pro Unlimited preparation, every question, every company.06 Tell me about a time you helped a colleague grow, or made sure someone with a different background felt respected and included. Develop Our Colleagues Locked
Pro
Build this answer out of your own experience
The guide for this question: what the stage is scoring, three steps to structure the response, the evidence worth bringing, what weakens it, and the follow up. Then Pro drafts your version of it against your CV, so you walk in with your own answer rather than someone else's script.
Subscribe to Pro Unlimited preparation, every question, every company.07 Describe a recurring problem you actually fixed at the root, rather than working around it repeatedly. Problem Solving Locked
Pro
Build this answer out of your own experience
The guide for this question: what the stage is scoring, three steps to structure the response, the evidence worth bringing, what weakens it, and the follow up. Then Pro drafts your version of it against your CV, so you walk in with your own answer rather than someone else's script.
Subscribe to Pro Unlimited preparation, every question, every company.08 Tell me about a time a process or priority changed with little notice, and how you adjusted without your work suffering. Adaptability Locked
Pro
Build this answer out of your own experience
The guide for this question: what the stage is scoring, three steps to structure the response, the evidence worth bringing, what weakens it, and the follow up. Then Pro drafts your version of it against your CV, so you walk in with your own answer rather than someone else's script.
Subscribe to Pro Unlimited preparation, every question, every company.09 Describe a piece of critical feedback you received that was hard to hear but that you now think was accurate. Feedback Locked
Pro
Build this answer out of your own experience
The guide for this question: what the stage is scoring, three steps to structure the response, the evidence worth bringing, what weakens it, and the follow up. Then Pro drafts your version of it against your CV, so you walk in with your own answer rather than someone else's script.
Subscribe to Pro Unlimited preparation, every question, every company.10 Tell me about a disagreement with a colleague that you had to resolve professionally, without it affecting the work. Conflict Locked
Pro
Build this answer out of your own experience
The guide for this question: what the stage is scoring, three steps to structure the response, the evidence worth bringing, what weakens it, and the follow up. Then Pro drafts your version of it against your CV, so you walk in with your own answer rather than someone else's script.
Subscribe to Pro Unlimited preparation, every question, every company.11 Describe a time you were the person a team genuinely couldn't have gotten through a task without, on a day you hadn't expected to be that important. Reliability Locked
Pro
Build this answer out of your own experience
The guide for this question: what the stage is scoring, three steps to structure the response, the evidence worth bringing, what weakens it, and the follow up. Then Pro drafts your version of it against your CV, so you walk in with your own answer rather than someone else's script.
Subscribe to Pro Unlimited preparation, every question, every company.12 Tell me about a time you had to learn a new system or process well enough to use it correctly with very little training time. Fast Learning Locked
Pro
Build this answer out of your own experience
The guide for this question: what the stage is scoring, three steps to structure the response, the evidence worth bringing, what weakens it, and the follow up. Then Pro drafts your version of it against your CV, so you walk in with your own answer rather than someone else's script.
Subscribe to Pro Unlimited preparation, every question, every company.13 Describe a time you caught your own mistake before it reached a customer or affected a real outcome. Attention To Detail Locked
Pro
Build this answer out of your own experience
The guide for this question: what the stage is scoring, three steps to structure the response, the evidence worth bringing, what weakens it, and the follow up. Then Pro drafts your version of it against your CV, so you walk in with your own answer rather than someone else's script.
Subscribe to Pro Unlimited preparation, every question, every company.TD Wealth6 to practise
6 questions
The questions this role actually gets asked
The core set above is asked whatever you applied for. These 6 are specific to TD Wealth, and they are usually what the decision turns on.
Create a free accountWhat you get
Less than the cost of one lunch, for a great deal more confidence.- Unlimited tailored interview preparation
- A massive database of actual questions and answer guides
Role specific
Pick your role and the list narrows to what that role tends to get asked.
A guide for every answer
What the question is testing, three steps to build your answer, and the evidence to bring.
Prepared, not guessing
You walk in knowing the shape of the round and which of your own stories fits it.
04 / In the news
Worth mentioning in the room
The strongest answer to why this company is something that happened last month.
4stories
Free account
What happened at this employer this month
Stories screened from everything published about this employer, chosen because they can be used in the room rather than because they are recent.
- Each one carries a line on how to use it in the answer
- Crime, recalls, litigation and share price moves are excluded outright
- Refreshed daily, so it is different the week of your interview
05 / The five values
What is actually being scored
TD publishes five Shared Commitments in its own language, applying across the bank. Bring one real story for a few of these rather than a general answer about banking.
5stories
Think Like A Customer
A time you changed your own approach because you genuinely put yourself in the customer's position.
Act Like An Owner
A time you took responsibility for an outcome, or led with integrity, even when it wasn't strictly required of you.
Execute With Speed And Impact
A time you moved quickly on a real decision while still understanding and managing the risk involved.
Innovate With Purpose
A time you simplified how something was done, rather than just adding a new process on top.
Develop Our Colleagues
A time you helped a colleague grow, or made sure someone with a different background felt respected and included.
06 / Before you apply
Where candidates lose it
Pro
Where candidates lose this before anyone meets them
The part of the process that eliminates most people is not the interview. It is what happens around it, and almost none of it is written down anywhere.
- The assessment answers that read as dishonest rather than confident
- What the availability question is really deciding
- The application detail that cannot be edited once submitted
Interview in 48 Hours
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