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02 / Hiring process
Four stages, and one of them decides it
4 stages from application to offer. AI Interviewer, for certain positions is reported to be the one that decides it.
4stages
01
Online application resume and role fit
An application through TELUS's own careers portal. Retail and customer service roles are reported to move quickly from here, sometimes within days, given the volume TELUS hires at across its store network.
02
AI Interviewer, for certain positions video, transcript scored
TELUS discloses in advance if a role uses its AI Interviewer tool. The job details are loaded in and a core set of standardised questions is built for that specific role before you're invited. You answer on video, the AI can generate follow up questions based on your response, and TELUS states explicitly that the AI analyses only the transcript of what you said, not your appearance, and has no access to your original application while scoring.
03
Interview with the hiring team in person or video
A conversation with the actual hiring manager or team, reported to focus on role specific scenarios, customer situations for retail and service roles, technical judgement for network and technology roles.
04
Offer and background check role dependent timing
TELUS Health clinical roles are reported to carry credential and licensing verification alongside a standard background check, which can extend timing beyond a typical retail or business role offer.
Ask before the interview: what will this round cover, who will I meet, and is there anything I should prepare?The question almost nobody asks
03 / Question library
Interview question practice library
Every role can include TELUS's own AI Interviewer stage, so the core set below applies broadly across the business. Each specialist area then adds the questions specific to it.
51questions
Asked in every interviewAsked in every TELUS interview
01 Why do you want to work at TELUS? Motivation Open guide
Find your angle. Often the opening question on the AI Interviewer, which uses a standardised prompt for every candidate in the role. A generic answer about liking technology reads the same to the AI as it would to a person.
Build your answer
- Name something specific. A value, a community initiative, or something from TELUS's own recent announcements.
- Connect it to your history. Why that particular thing matters given what you've actually done.
- Say what you want from the role. What you hope to build or learn, stated plainly.
Bring the evidence
One concrete, checkable fact about TELUS tied to something real about your own background.
What weakens it
It's a big, stable telecom company with good benefits. True of every large carrier.
Likely follow upWhat other companies are you applying to, and why this one first?
Pro
Build this answer out of your own experience
The guide for this question: what the stage is scoring, three steps to structure the response, the evidence worth bringing, what weakens it, and the follow up. Then Pro drafts your version of it against your CV, so you walk in with your own answer rather than someone else's script.
Subscribe to Pro Unlimited preparation, every question, every company.02 Tell me about a time you turned around a frustrated customer's experience. Customer focus Open guide
Find your angle. TELUS's own stated first value is putting customers first, and this is close to a universal question across retail, service and business roles.
Build your answer
- Acknowledge before explaining. The explanation only lands once they feel heard.
- Name the specific action you took. Not a general attitude of being helpful.
- State how you knew it worked. A change in the customer's behaviour or tone, not just your own feeling.
Bring the evidence
A specific action that addressed the frustration, and an observable sign it landed with the customer.
What weakens it
I'm naturally good with people so customers usually end up happy.
Likely follow upWhat would you have done if that first approach hadn't worked?
Pro
Build this answer out of your own experience
The guide for this question: what the stage is scoring, three steps to structure the response, the evidence worth bringing, what weakens it, and the follow up. Then Pro drafts your version of it against your CV, so you walk in with your own answer rather than someone else's script.
Subscribe to Pro Unlimited preparation, every question, every company.03 Describe a time you had to change your approach quickly because a plan wasn't working. Adaptability Locked
Pro
Build this answer out of your own experience
The guide for this question: what the stage is scoring, three steps to structure the response, the evidence worth bringing, what weakens it, and the follow up. Then Pro drafts your version of it against your CV, so you walk in with your own answer rather than someone else's script.
Subscribe to Pro Unlimited preparation, every question, every company.04 Tell me about a time you helped a colleague who was struggling to meet a target. Teamwork Locked
Pro
Build this answer out of your own experience
The guide for this question: what the stage is scoring, three steps to structure the response, the evidence worth bringing, what weakens it, and the follow up. Then Pro drafts your version of it against your CV, so you walk in with your own answer rather than someone else's script.
Subscribe to Pro Unlimited preparation, every question, every company.05 Describe a high volume or high pressure shift and how you managed it. Handling pressure Locked
Pro
Build this answer out of your own experience
The guide for this question: what the stage is scoring, three steps to structure the response, the evidence worth bringing, what weakens it, and the follow up. Then Pro drafts your version of it against your CV, so you walk in with your own answer rather than someone else's script.
Subscribe to Pro Unlimited preparation, every question, every company.06 Tell me about a mistake you made with a customer's account and how you fixed it. Handling mistakes Locked
Pro
Build this answer out of your own experience
The guide for this question: what the stage is scoring, three steps to structure the response, the evidence worth bringing, what weakens it, and the follow up. Then Pro drafts your version of it against your CV, so you walk in with your own answer rather than someone else's script.
Subscribe to Pro Unlimited preparation, every question, every company.07 How would you handle a customer who wants a plan or product that isn't actually the best fit for their needs? Selling ethically Locked
Pro
Build this answer out of your own experience
The guide for this question: what the stage is scoring, three steps to structure the response, the evidence worth bringing, what weakens it, and the follow up. Then Pro drafts your version of it against your CV, so you walk in with your own answer rather than someone else's script.
Subscribe to Pro Unlimited preparation, every question, every company.08 How do you stay current on TELUS's products and promotions given how often they change? Product knowledge Locked
Pro
Build this answer out of your own experience
The guide for this question: what the stage is scoring, three steps to structure the response, the evidence worth bringing, what weakens it, and the follow up. Then Pro drafts your version of it against your CV, so you walk in with your own answer rather than someone else's script.
Subscribe to Pro Unlimited preparation, every question, every company.09 Tell me about a disagreement you had with a manager or colleague about how to handle a situation. Handling conflict Locked
Pro
Build this answer out of your own experience
The guide for this question: what the stage is scoring, three steps to structure the response, the evidence worth bringing, what weakens it, and the follow up. Then Pro drafts your version of it against your CV, so you walk in with your own answer rather than someone else's script.
Subscribe to Pro Unlimited preparation, every question, every company.10 Describe a time you had to learn a new system or process with very little lead time. Learning quickly Locked
Pro
Build this answer out of your own experience
The guide for this question: what the stage is scoring, three steps to structure the response, the evidence worth bringing, what weakens it, and the follow up. Then Pro drafts your version of it against your CV, so you walk in with your own answer rather than someone else's script.
Subscribe to Pro Unlimited preparation, every question, every company.11 TELUS talks a lot about giving back to communities. Tell me about a time you contributed to something beyond your immediate job. Community and purpose Locked
Pro
Build this answer out of your own experience
The guide for this question: what the stage is scoring, three steps to structure the response, the evidence worth bringing, what weakens it, and the follow up. Then Pro drafts your version of it against your CV, so you walk in with your own answer rather than someone else's script.
Subscribe to Pro Unlimited preparation, every question, every company.12 How do you handle serving a customer in person while also managing calls or messages coming in? Multitasking Locked
Pro
Build this answer out of your own experience
The guide for this question: what the stage is scoring, three steps to structure the response, the evidence worth bringing, what weakens it, and the follow up. Then Pro drafts your version of it against your CV, so you walk in with your own answer rather than someone else's script.
Subscribe to Pro Unlimited preparation, every question, every company.13 Tell me about a time you received critical feedback from a manager. How did you respond? Feedback Locked
Pro
Build this answer out of your own experience
The guide for this question: what the stage is scoring, three steps to structure the response, the evidence worth bringing, what weakens it, and the follow up. Then Pro drafts your version of it against your CV, so you walk in with your own answer rather than someone else's script.
Subscribe to Pro Unlimited preparation, every question, every company.Small and Medium Business Sales8 to practise
8 questions
The questions this role actually gets asked
The core set above is asked whatever you applied for. These 8 are specific to Small and Medium Business Sales, and they are usually what the decision turns on.
Create a free accountWhat you get
Less than the cost of one lunch, for a great deal more confidence.- Unlimited tailored interview preparation
- A massive database of actual questions and answer guides
Role specific
Pick your role and the list narrows to what that role tends to get asked.
A guide for every answer
What the question is testing, three steps to build your answer, and the evidence to bring.
Prepared, not guessing
You walk in knowing the shape of the round and which of your own stories fits it.
04 / In the news
Worth mentioning in the room
The strongest answer to why this company is something that happened last month.
—this month
Free account
What happened at this employer this month
Stories screened from everything published about this employer, chosen because they can be used in the room rather than because they are recent.
- Each one carries a line on how to use it in the answer
- Crime, recalls, litigation and share price moves are excluded outright
- Refreshed daily, so it is different the week of your interview
05 / The three values
What is actually being scored
TELUS publishes three core values directly on its careers site. Bring a story that answers each, not a general answer about liking technology.
3stories
We passionately put our customers and communities first
TELUS's own stated first value. A time you prioritised a customer's or community's actual need over the easier internal option.
We embrace change and innovate courageously
A time you pushed for a different approach when the established one was comfortable but no longer working.
We grow together through spirited teamwork
A time a team outcome depended on genuine collaboration, not just your individual contribution.
06 / Before you apply
Where candidates lose it
Pro
Where candidates lose this before anyone meets them
The part of the process that eliminates most people is not the interview. It is what happens around it, and almost none of it is written down anywhere.
- The assessment answers that read as dishonest rather than confident
- What the availability question is really deciding
- The application detail that cannot be edited once submitted
Interview in 48 Hours
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